Energy retail performance indicators review 2013

This review of our energy retail performance indicator framework aimed to ensure that our performance indicators aligned, where appropriate, to similar indicators used by the Australian Energy Regulator.

This review helped create consistency in performance indicator requirements

Our updates should help any future transition to the national energy customer framework and create a uniform reporting framework for retailers operating across different jurisdictions. The review also enabled us to streamline the data, improve terminology and clarify definitions.

We consulted with stakeholders on this review

We undertook a range of stakeholder consultations, including with the Energy and Water Ombudsman Victoria and the Australian Energy Regulator. Following the receipt of stakeholder submissions, a workshop with a number of retailers was also conducted. We also received a range of submissions from interested parties.

After considering of all issues raised in these forums, we produced our Energy Retail Performance Indicators Review: Final Decision and the full set of changes for the 2013-14 reporting period.