Our social media policy

Social media is an important platform for people to learn and share information. The Essential Services Commission has a number of online and social media channels that we use to share updates and information with consumers.

It is important that our online environments are safe, respectful and constructive places, and remain welcoming and useful to the community.

We will not tolerate disrespectful, offensive, crude, hateful or irrelevant comments, or comments that make another person feel unsafe.

We may remove or report posts, comments or links that we consider:

• discriminatory, defamatory, false or misleading, racist, off-topic, inflammatory, repetitive, offensive or otherwise inappropriate
• disrespectful toward another person
• to make another person feel unsafe
• commercial content, advertisements or spam
• campaigning for a product, service, cause or initiative
• to be unlawful content, including language and materials that infringe the privacy, intellectual property or legal rights of others
• any other material we consider to be inappropriate.

We retain the right to block a user whose posts or comments include any of the above or is deemed by us to be anti-social or personal. We reserve the right to delete inappropriate activity and to ban any user who consistently demonstrates this type of behaviour.

The views, opinions, and information expressed in user-generated comments remain with the authors and do not necessarily reflect those of the Essential Services Commission, or our employees. The Essential Services Commission is not responsible for the accuracy or reliability of information posted by other users.

If you have any questions relating to this policy, please contact us.