Read the resources we produce on electricity and gas performance and reporting.
Electricity and gas market performance and reporting
Licensed electricity and gas businesses are required to comply with a number of Acts, legislative instruments, and our codes and guidelines, which includes our performance reporting framework. In some cases, an energy retailer will enter into an undertaking to improve performance in key areas, or make wrongful disconnection payments to customers.
As part of our market performance and reporting work, we produce a number of different documents related to market performance and reporting for the electricity and gas sector.
This report is your guide to how the electricity and gas market is performing. It aims to help customers understand how the energy retail market works and what they need to do to get the best out of it.