Water industry standards, codes and guidelines

Access water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.

We publish water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.

We also report on how well these businesses comply with these water industry standards, codes and guidelines.

Featured work

Proposal to amend the Water Industry Standards

We are proposing to introduce an obligation on water businesses to report to the Essential Services Commission on breaches of our Water Industry Standards.

Water Industry Standards review

We reviewed our urban and rural water industry standards to ensure they continue to meet the needs of Victorian water consumers.

Family violence resources for businesses

Our family violence resources include our better practice guide and report on outcomes for customers from water industry standard changes.

Water industry standards and codes

Water Industry Standards

We have three industry standards: two for urban water businesses, and another for rural ones.

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Regulatory Accounting Code for Victorian Water Businesses

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Water Industry Standards review

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Customer support during the coronavirus pandemic

We temporarily amended our water industry standards during the coronavirus pandemic and are reporting monthly on the number of customers who are receiving support

Adopting national coronavirus support principles into the water industry standards

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Reporting on water customer support during the coronavirus pandemic

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Better practice for water business

Resources to help water businesses deliver better practice support to customers affected by the coronavirus pandemic.

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Family violence resources

Family violence resources for businesses

Our work to support Victorians experiencing family violence has resulted in numerous developments in the energy and water sectors. Resources include our better practice guide and a report on outcomes for customers following water industry standard changes.

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Guidelines

6 August 2019

Better practice in responding to family violence: A guide to promote better practice

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June 2005

Regulatory Audit Framework to Apply for Victorian Water Businesses: Guideline

(pdf, 213.02 KB)

Accessible communication guidance for water businesses

Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.

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New customer contributions model

New customer contributions guiding resources

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