Terms of use

By using this site, you agree to be bound by our privacy statement and our copyright policy.

Unless otherwise stated, the information available through our website is for information purposes only. It does not amount to any kind of advice. We make no claim about the accuracy or currency of the content on this site. All material on this website is subject to change without notice.

We are not liable to any person or organisation for:

• any loss suffered in connection with our website, including loss due to the negligence of the commission, its officers, employees or agents
• the information (or the use of such information) available on or referenced through our website.

We cannot guarantee that our website will be continuously available or that it is free from any computer virus, other harmful code or any other defect.

Our website’s accessibility

We aim to meet the W3C Web Accessibility Guidelines (WCAG) 2.0. We are committed to ensuring the information on our website is available to all users, including those with a disability. If you experience issues accessing content, please contact us.

Documents

Most of the documents on this website are provided in PDF or HTML format. If you have issues accessing any documents, please contact us.

Our copyright policy

We encourage the dissemination and re-use of the information on this website. Unless stated otherwise, we own the copyright for the content we produce. Ensure you attribute any material obtained from this website as:

© Essential Service Commission

In some cases, a third party may hold copyright on material shown on this website. You may need their permission to use the material.

Material on this website is provided under a Creative Commons Attribution 4.0 licence, with the exception of:

• any images, photographs or branding, including the Essential Services Commission logo
• the Victorian Coat of Arms and Victorian Government logo
• content supplied by third parties.

Copyright enquiries

If you’d like to make an enquiry about copyright, email the Head of Strategic Communication at communication@esc.vic.gov.au.

Your privacy

Our privacy and confidential information policy provides information to external individuals and entities about how the we handle confidential information, including personal, health, commercially sensitive and legally privileged information.