View research and findings that promote the long-term interests of water consumers.
Water inquiries, studies and reviews
Aside from our standard regulatory activities, we also conduct inquiries and studies that promote the long-term interests of consumers with respect to the price, quality and reliability of essential services.
Featured work
We have commenced work on reviewing water prices to apply from 1 July 2023 for 14 water businesses.
We reviewed and updated our urban and rural water customer service codes to ensure they continue to meet the needs of Victorian water consumers.
We are reviewing the effectiveness of the family violence provisions in our urban and rural water customer service codes.
Current inquiries, studies and reviews
Completed inquiries, studies and reviews
We reviewed our urban and rural water customer service codes to ensure they continue to meet the needs of Victorian water consumers.
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We granted Greater Western Water a 12-month extension to its regulatory period, to 30 June 2024. Greater Western Water was established in July 2021 from the integration of City West Water and Western Water
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We reviewed our water pricing approach and developed the PREMO framework, which puts customers at the centre of a water business's decision making.
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We undertook this review to test whether we need to make any changes for future price reviews given changing economic, financial and industry conditions.
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In 2013, we approved allowances for metropolitan water businesses to help customers manage the impact of water price increases.
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