Contact us

Call us during business hours, ask us a question on Twitter, Facebook or LinkedIn, or use our contact form to submit an enquiry.

Cog wheel.

Contact Details

We acknowledge the Traditional Owners, the Wurundjeri and Boon Wurrung people of the Kulin Nation, on whose land we meet, share and work. 

Essential Services Commission
Level 8, 570 Bourke Street
Melbourne Victoria 3000                

Phone: (+61 3) 9032 1300 or 1300 664 969
Email: reception@esc.vic.gov.au

You can find us on X, Facebook and LinkedIn.

If you are a non-English speaker
The Telephone Interpreter Service (TIS) is a free phone interpreting service.
Call 131 450 and ask them to phone the Essential Services Commission, 1300 664 969. You can also pre-book a phone interpreter on the TIS website.

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Visit our newsletters page to subscribe to receive email updates from us.

To report a problem with your energy provider use our electricity and gas provider complaint form.

If you've been disconnected or received a disconnection warning notice contact Energy and Water Ombudsman (Victoria).

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