AGL Sales Pty Ltd penalty notices 2023

AGL Sales Pty Ltd (AGL) has paid a total of $799,656 in penalties after we issued penalty notices on 22 September 2023.

We issued penalty notices to AGL after it allegedly failed to calculate its ‘deemed best offer check’ in line with the prescribed formula for 22 customers over the period March to June 2022.

Consumers need to have clear, timely and transparent information about energy offers to engage confidently with the energy market, and to make sure that they can make informed decisions about their energy offers. The Energy Retail Code of Practice includes the obligation on energy retailers to provide accurate best offer information based on a standard calculation.

It is alleged that AGL breached these rules by allegedly failing to calculate this best offer information in line with the prescribed formula.