16 July 2021

Increased costs for retailers mean a small rise in default electricity price

Households on the Victorian default offer – the state’s regulated ‘fair price for electricity’ – will see a small increase of around $4 a month from 1 September following a decision by the state regulator.

16 July 2021

Regulator rebuilding trust in energy market by holding companies to account

Victoria’s energy regulator says it is rebuilding trust in the energy market by upholding consumer rights when energy companies fail to follow the rules.

05 July 2021

Receiving valuable feedback from consumer groups: community sector roundtable

Representatives from leading community support organisations told the Essential Services Commission that more help is needed from energy retailers for customers experiencing vulnerability. 

29 June 2021

Report reveals about two million Victorian households are paying higher energy bills than they should

Victorian consumers are being urged to contact their energy retailers after a new report from the state’s economic regulator showed they are needlessly paying too much for their energy bills. 

25 June 2021

Changed network costs to be reflected in Victoria’s default electricity price

The state’s energy regulator is seeking feedback on its proposal to increase the Victorian Default Offer to reflect upcoming changes to national electricity network costs.

18 June 2021

Click Energy pays $640,000 for alleged sales agent fraud

Click Energy has paid penalties totalling $640,000 after an external sales agent allegedly faked customer details to sign them up without their consent.

27 May 2021

Threatening disconnection ‘not a debt collection strategy’

More than 100 representatives from 31 energy retailers have been told threatening struggling customers with disconnection as a debt collection strategy would not be considered ‘best practice’.

24 May 2021

Victoria's energy regulator calls for submissions on Telstra Energy licence application

The Essential Services Commission is assessing an application from Telstra Energy (Retail) for a licence to sell electricity and a licence to sell gas to Victorian consumers.