A close-up image of Australian five- and ten-dollar notes obscuring the face of a man featured on another Australian note.
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Media releases
15 September 2020

Victorians could save on default offer price

Victorian small business and residential customers on a default electricity offer could see their annual bills reduced, under a proposal by the state energy regulator.

SmartestEnergy Australia Pty Ltd – application for electricity retail licence

SmartestEnergy Australia Pty Ltd (ACN 632 313 029) has applied to the commission for a licence to sell electricity by retail under section 18 of the Electricity Industry Act 2000 (Vic).

We may grant or refuse to grant the application for any reason we consider appropriate having regard to our objectives under the Electricity Industry Act 2000 (Vic) and the Essential Services Commission Act 2001 (Vic).

We granted the licence on 7 October 2020.

Feedback on the application 

Feedback on the licence application closed on 15 September 2020.

Sector
Electricity and gas
Date
Consultation closes 15 September 2020

Electricity in a Box Pty Ltd – application for electricity retail licence

Electricity in a Box Pty Ltd (ACN 140 547 226) has applied to the commission for a licence to sell electricity by retail under section 18 of the Electricity Industry Act 2000 (Vic).

We may grant or refuse to grant the application for any reason we consider appropriate having regard to our objectives under the Electricity Industry Act 2000 (Vic) and the Essential Services Commission Act 2001 (Vic).

We granted the licence on 21 October 2020.

Sector
Electricity and gas
Date
Consultation closes 15 September 2020
An image showing a woman holding a baby while sitting at a table that holds a laptop, mobile phone and cup of coffee.
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Media releases
24 August 2020

Supporting energy customers through the pandemic

Help with applications for assistance and protections for small businesses are among new rules being rolled out by the state’s energy regulator as part of reforms to support Victorians through the coronavirus pandemic.
Screenshot of the energy industry roundtable Zoom meeting on 20 August 2020
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Staff articles
20 August 2020

We must learn how to ‘live differently’ and ‘keep a lid on energy debt’ until this is over: message from energy industry roundtable

Learning how to live ‘differently’ while preventing energy debt from getting out of control and protecting the most vulnerable were the key messages heard at a roundtable hosted by the state’s energy regulator today. 
Two small business owners in a cafe looking at their bills
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Media releases
20 August 2020

Pandemic hit on households settles, but small businesses falling behind

Fewer households are reaching out to their energy companies for help, but Victoria’s small businesses are falling further behind with their bills due to the impact of the coronavirus pandemic.

An image showing a gavel resting in the forefront of the picture, while a set of hands writes on a piece of paper in the background.
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Media releases
03 August 2020

Pensioners fall victim to alleged AGL billing error

More than six thousand Victorian pensioners and other concession holders have allegedly fallen victim to a computer billing error by energy giant AGL.

Three-storey apartment block with car park in the foreground
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Media releases
28 July 2020

Default offer extended to Victorians in embedded networks

All Victorians now have access to a fairer electricity deal with the Victorian Default Offer being set as the new maximum price for electricity sold to embedded network customers.
An image showing a gavel resting in the forefront of the picture, while a set of hands writes on a piece of paper in the background.
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Media releases
24 July 2020

Energy regulator says protecting vulnerable customers ‘more important than ever’

Victoria’s energy regulator says the coronavirus pandemic means ensuring energy companies do the right thing by customers is more important than ever.

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