07 May 2020

More notice on planned outages to keep Victorians better informed

Victorian residents and small businesses will be better prepared for planned outages under changes to how electricity distributors communicate with customers proposed by the state regulator.

06 May 2020

Apartment dwellers and caravan park residents could save hundreds on energy bills

More than 100,000 Victorians living in apartments, caravan parks and retirement villages could save hundreds of dollars a year on electricity bills under a proposal from the state’s energy regulator.

04 May 2020

Cost of missing an energy bill slashed

From 1 July this year, households and small businesses will no longer face big penalties for missing an energy bill with the state’s energy regulator putting a cap on what retailers can charge you for not making a payment on time.

30 April 2020

Disconnections, the ‘newly vulnerable’ and long-term debt emerge as priority issues at roundtable

Commission chair Kate Symons hosted a roundtable with representatives from 10 of Victoria's leading consumer agencies to discuss disconnections, the ‘newly vulnerable’ and long-term debt.

22 April 2020

Energy industry roundtable

Commission chair Kate Symons hosted an urgent roundtable with more than 60 energy industry representatives as well as the industry's peak bodies and government today to hear directly about how coronavirus is affecting the sector.

21 April 2020

Regulator keeps watch on energy retailers

The state’s energy regulator has put Victorian energy companies on notice saying it will be keeping a close eye on the way they support customers at this difficult time.

20 April 2020

Amaysim Energy pays $600,000 for alleged sales agent fraud

Amaysim Energy (also trading as Click Energy) has paid penalties totalling $600,000 after a sales agent allegedly faked customer details to sign them up without their consent.

17 April 2020

Energy watchdogs ramp up monitoring to protect customers

Federal and state energy regulators are keeping an eye on payment plan, hardship, disconnection and credit collection figures as energy businesses are called upon to put customers first during the current global health crisis.