The commission has granted Gannawarra Solar Farm Pty Ltd (ABN 33 615 895) a licence to generate electricity for supply or sale at a solar farm located west of Kerang in north-western Victoria. The licence was granted under section 19 (1) of the Electricity Industry Act 2000 (Vic) on 14 March 2018.

This guideline has been repealed. From 1 October 2022, the voltage variation compensation regulations are in Schedule 4 of the Electricity Distribution Code of Practice.

Our Voltage Variation Compensation Interpretations document provides advice to the Energy and Water Ombudsman (Victoria) Ltd.(EWOV) about the meanings of consequential loss and reasonable precautions

Guideline 11: Electricity Industry - Voltage Variation Compensation

This guideline relates to clause 4.2.7 of the Electricity Distribution Code. It specifically refers to unauthorised voltage variations that affect an electrical installation where the aggregate consumption of electricity (taken from the relevant customer’s point of supply) is (or is reasonably expected to be) less than 160 megawatt hours in any year.

By paying compensation to a person in accordance with this guideline, a distributor aligns with good customer service principles and achieves an efficient allocation of risk. These considerations underpin this guideline.

A person’s other rights in relation to an unauthorised voltage variation are not affected by this guideline.

Contact the Energy and Water Ombudsman if a distributor has disputed a claim for compensation in a way that doesn't align with this guideline.

This guideline applies in relation to any compensation claim or complaint due to an unauthorised voltage variation occurring on or after 1 January 2001 and not settled by 1 April 2001.

Our Voltage Variation Compensation Interpretations document provides advice to the Energy and Water Ombudsman (Victoria) Ltd.(EWOV) about the meanings of consequential loss and reasonable precautions. 

This guideline applies to all bills issued by a retailer that relate in part or in whole to a period from or after 1 February 2003.

The greenhouse gas co-efficient for each year can be found on the resources tab of this page. 

Most Victorian customers are placed on a standard contract with their electricity distribution business, known as ‘deemed distribution contracts’. These contracts describe the obligations for both distributors and customers.

We have approved variations to these contracts after considering proposals from electricity distribution businesses.

The changes to the contract, and our final decision, are detailed in the Deemed Distribution Contract Variations: Final Decision. Copies of the varied contracts are attached below.The changes to the contract, and our final decision, are detailed in the Deemed Distribution Contract Variations: Final Decision. Copies of the varied contracts are attached below.Before making this final decision, we published a draft decision and invited submissions from interested stakeholders. The draft decision and submissions made in response are attached below.

The changes made to deemed distribution contracts by this decision serve to:

• remove references to old entities and legislation
• make the contracts easier to understand
• align the contracts with the current energy rules for connecting customers to the electricity network
• include obligations for customers with generators, such as PV, and battery storage systems.

All changes are listed in full, alongside the relevant parts of the old contracts, in the final decision paper.

Further changes were made in response to the attached submissions in the final decision. These submission relate to:

• increases in the use of household solar and battery storage
• menacing animals impeding safe access to customer premises
• access to alter any metering installation
• the notice period before disconnection.