Changes to requirements for IHD (activity 30) and high efficiency refrigerator and freezer (activity 22)

We have updated our training and evidence requirements for in-home displays (activity 30), and evidence requirements for high efficiency refrigerators and freezers (activity 22).

Cog wheel.

28 October 2021

Changes to in-home display (activity 30) requirements

We have made the following changes to our requirements in response to some identified issues and feedback from accredited persons regarding the in-home display activity (activity 30) activity to gain assurance that IHD units are being installed correctly at consumers’ premises:

  • updates to the training requirements for this activity (to include installers being appropriately trained in the correct and safe installation of the IHD unit they are installing, including training to ensure that transmitter device is secured in a location which allows for satisfactory signal transmission (e.g. on the outside of metal meter boxes) and safe positioning of any cables.
  • update to the photographic evidence requirements for installing non-Zigbee-units (activity 30B) to require a photo of the installed unit, showing both the meter serial number and the entire meter box with the IHD unit installed.

We have updated the Appliance activity guide to reflect the updated requirements and to include examples of the required photographic evidence to provide clarity for installers on the evidence they need to capture when installing IHD units (see appendix B)

The additional evidence requirements for IHD installations are effective for activity creations on or after 13 November 2021.

Guidance on existing energy bill requirements

We have considered feedback from accredited persons regarding concerns around the collection of consumers’ energy bills and determined that we require this information to assess compliance of in-home display installations with the program’s legislation.

Accredited persons are reminded that installers must appropriately discuss the declarations contained in the VEEC assignment form and the functionality of the IHD device prior to signing the form.

Changes to high efficiency refrigerator and freezer requirements (activity 22)

We have been notified of cases where accredited persons were creating certificates for high efficiency refrigerator and freezer (activity 22) upgrades without having delivered the product to the consumer. In response to this issue, we have amended our evidentiary requirements for this activity to require accredited persons to collect both proof of purchase and delivery (or installation) of the installed product. See table 1 below.

Table 1: Updated evidence requirements

Requirements

Description

Evidence

For each sale you must collect and maintain the following:

  • VEEC assignment form completed and signed by the installer and energy consumer.
  • Invoice/ proof of purchase and delivery (or installation) listing all products (brand and model) installed.
  • For business or non-residential upgrades, the invoice for the upgrade must include:
    • the name and address of the energy consumer
    • the Australian Business Number/Australian Company Number (ABN/ACN) of the energy consumer (where relevant)
    • the installation address (if different to the energy consumer)
    • the name, address and ABN of the installer business

We have also amended the Appliance activity guide to clarify for accredited providers that:

  • certificates cannot be created until a product has been delivered to the consumer
  • the installation date to be entered in the assignment form and creation form cannot be before the date of delivery.

These changes are effective from 01 December 2021.

Where to get help

If you have any questions or feedback with respect to matters set out in this program update, please contact VEU Support on (03) 9032 1310 or veu@esc.vic.gov.au.

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