Barwon Water outcomes reporting

This page summarises Barwon Water's performance against its outcomes, measures, and targets for the regulatory period 2018–23. This is the final year of reporting against its 2018 commitments, with its new outcomes, measures, and targets in effect from 1 July 2023.

More details are available on our outcomes reporting page, and on Barwon Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• it's performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

2023 water price review

Our 2023 water price review assessed 14 water businesses’ proposed prices and outcomes and determined the maximum prices these businesses can charge for their water and sewerage services for the next five-year regulatory period, from 1 July 2023.

Part of the price review included assessing how businesses have performed against their outcome targets and major projects they committed to deliver to customers at the 2018 water price review. In our final decisions, we agreed with all 14 businesses' self-assessments that they had, overall, met their outcome commitments for the 2018–23 period, and that their reporting to customers during this period met our requirements.

Read more on Barwon Water's performance against its outcome commitments as part of our 2023 price review.

Barwon Water's self-assessment against outcomes in 2022–23

Outcome	Self-assessment
A reliable, secure water future for our region
Timely, innovative services for our customers
A healthier environment for all
Deeper knowledge and partnerships with our community
Affordability for all of our customers
Overall

Our observations on its 2022–23 performance

Barwon Water’s outcome reporting shows that it set mostly high-performance benchmarks, with several of its targets improving over time. Its self-assessment was informed by its customer committee, and it thoroughly explained shortfalls in its performance, meeting 24 of its 33 targets. Its customer satisfaction rating has also improved compared to last year.

Barwon Water's overall self-assessment across 2018–23