Central Highlands Water outcomes reporting

This page summarises Central Highlands Water's performance against its outcomes, measures, and targets for the regulatory period 2018–23. This is the final year of reporting against its 2018 commitments, with its new outcomes, measures, and targets in effect from 1 July 2023.

More details are available on our outcomes reporting page, and on Central Highlands Water’s website.

What are outcomes?

Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is required to report at least annually to its customers on:

• it's performance against the specified measures and targets for each outcome
• an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.

We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating: 

• green = achieved target
• amber = mostly achieved target
• red = failed to achieve target.

2023 water price review

Our 2023 water price review assessed 14 water businesses’ proposed prices and outcomes and determined the maximum prices these businesses can charge for their water and sewerage services for the next 5-year regulatory period, from 1 July 2023.

Part of the price review included assessing how businesses have performed against their outcome targets and major projects they committed to deliver to customers at the 2018 water price review. In our final decisions, we agreed with all 14 businesses' self-assessments that they had, overall, met their outcome commitments for the 2018–23 period, and that their reporting to customers during this period met our requirements. 

Read more on Central Highlands Water's performance against its outcome commitments as part of our 2023 price review.

Central Highlands Water's self-assessment against outcomes in 2022–23

Outcome	Self-assessment
Better customer experience
Safe clean drinking water that tastes great
Reliable and sustainable water and sewer systems
More efficient water use
Increased value for money
Overall

Our observations on its 2022–23 performance

Central Highland Water’s self-assessment is reasonable. In 2020, in consultation with its customers, it updated some of its measures and targets to align with changing priorities, demonstrating its commitment to its customers. It showed ownership for its performance results this year by announcing them prominently on its website homepage.

Central Highlands Water's overall self-assessment across 2018–23