This page summarises North East Water's outcomes, measures, and targets for the regulatory period 2018–26, and actual performance against these commitments from 2018-19.
North East Water outcomes reporting
Overview
This page summarises North East Water's outcomes, measures, and targets for the regulatory period 2018–26, and actual performance against these commitments from 2018-19.
More details are available on our outcomes reporting page, and on North East Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
North East Water's self-assessment against outcomes in 2022–23
| Outcome | Self-assessment |
|---|---|
| Affordable Prices |
|
| Reliable Services |
|
| Responsive Services |
|
| Efficient Systems |
|
| Local Focus |
|
| Sustainable Region |
|
| Overall |
|
Our observations
North East Water’s self-assessment is reasonable, with some higher benchmark targets, and others remaining steady over the period. A clearly written and well-presented report, with thorough commentary.