This page summarises South Gippsland Water's performance against its outcomes, measures, and targets for the period 2018–23.
South Gippsland Water outcomes reporting
Overview
This page summarises South Gippsland Water's performance against its outcomes, measures, and targets for the period 2018–23. This is the final year of reporting against these commitments, with its new outcomes, measures, and targets in effect from 1 July 2023.
More details are available on our outcomes reporting page, and on South Gippsland Water’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
2023 water price review
Our 2023 water price review assessed 14 water businesses’ proposed prices and outcomes and determined the maximum prices these businesses can charge for their water and sewerage services for the next 5-year regulatory period, from 1 July 2023.
Part of the price review included assessing how businesses have performed against their outcome targets and major projects they committed to deliver to customers at the 2018 water price review. In our final decisions, we agreed with all 14 businesses' self-assessments that they had, overall, met their outcome commitments for the 2018–23 period, and that their reporting to customers during this period met our requirements.
Read more on South Gippsland Water's performance against its outcome commitments as part of our 2023 price review.
South Gippsland Water's self-assessment against outcomes in 2022–23
| Outcome | Self-assessment |
|---|---|
| We will partner with community, local government and business to plan for future years | Not applicable |
| We will plan for the future, be reliable and minimise unplanned interruptions to services |
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| Provide safe, clean drinking water for the benefit of our customers and communities |
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| Provide a safe wastewater service that contributes to the health and liveability of our communities and environment |
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| Be environmentally responsible, sustainable and adapt to a future impacted by climate variability |
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| Treat all customers, community with honesty, respect and strive to balance affordability, value for money and fairness |
|
| Overall |
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Our observations on its 2022–23 performance
After the 2020 water price review, South Gippsland Water amended its set of customer outcomes following consultation with its customers. Its customer satisfaction rating has improved compared to last year.
South Gippsland Water's overall self-assessment across 2018–23
|
Outcome |
18–19 |
19–20 |
20–21 |
21–22 |
22–23 |
Overall outcome rating |
|---|---|---|---|---|---|---|
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1. We will partner with community, local government and business to plan for future years |
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Not applicable |
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2. We will plan for the future, be reliable and minimise unplanned interruptions to services |
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3. Provide safe, clean drinking water for the benefit of our customers and communities |
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4. Provide a safe wastewater service that contributes to the health and liveability of our communities and environment |
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5. Be environmentally responsible, sustainable and adapt to a future impacted by climate variability |
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6. Treat all customers, community with honesty, respect and strive to balance affordability, value for money and fairness |
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Annual rating |
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