The Essential Services Commission has initiated the Retailer of Last Resort process that will automatically transfer customers from failed gas retailer Weston Energy Pty Ltd (Weston Energy) to other retailers in Victoria to provide for the continued supply of essential gas services.
Weston Energy was suspended from the Declared Wholesale Gas Market by the Australian Energy Market Operator (AEMO) for failing to comply with AEMO requirements under the National Gas Rules. Weston Energy’s authorisation to trade in these markets was revoked from 6.00 am Australian Eastern Standard Time, Tuesday, 24 May 2022.
Approximately 184 large and medium-sized customers with 1,140 sites in Victoria are affected by this market suspension.
Under the Gas Industry Act, the Retailer of Last Resort scheme steps out the procedures and arrangements in place to protect a customer’s electricity and gas supply in the event that a retailer is no longer able to trade.
The Essential Services Commission has a role in the Retailer of Last Resort process in Victoria to support the transfer of Weston Energy customers to new retailers including AGL, Origin Energy and EnergyAustralia.
Customers of Weston Energy are not required to take immediate action. In the event a retailer of last resort process is triggered, customers will be automatically transferred to another retailer. Affected customers will be contacted directly with information about the new arrangements including options for ongoing supply and who to contact for more information or in the event of any disputes.
Customers transferred to a retailer of last resort can change this arrangement at any time. They can stay with this retailer by entering a new contract or can choose a new one that serves their area.
