Register of enforcement action

Number of notices: 22

Penalty amount: $825,472

Provisions contravened: clause 80(1) of the ERCOP, section 23A of the Electricity Industry Act 2000 and section 33 of the Gas Industry Act 2001.

Obligations contravened: Dodo Power & Gas allegedly failing to pass on guaranteed service level payments to customers within the required timeframe and also allegedly failed to report the guaranteed service level payment breach and a separate disconnection breach to the commission within the prescribed timeframe.

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Number of Notices: 11
Penalty Amount: $406,824
Provision contravened: Electricity Distribution Code of Practice (version 1), clause 11.5.1(a) and (b)
Obligation contravened: CitiPower allegedly failed to provide at least four business days written notice of a planned interruption to customers

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Number of notices: 22

Penalty amount: $799,656

Provision contravened: Electricity Retail Code of Practice (version 1), clause 109(1) 

Obligation contravened: AGL allegedly did not carry out the deemed best offer check by calculating the deemed best offer check result in line with the prescribed formula. 

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Number of notices: 2

Penalty amount: $72,696

Provision contravened: Electricity Retail Code of Practice (version 1), clause 110(2)

Obligation contravened: Before providing a deemed best offer message, Red Energy allegedly failed to determine the deemed best offer for small customers in accordance with clause 108.

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Number of notices: 5

Penalty amount: $181,740

Provision contravened: Electricity Retail Code of Practice (version 1), clause 110(1)

Obligation contravened: Red Energy allegedly failed to provide a deemed best offer message on a bill to small customers in line with the prescribed minimum timeframes.

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Number of notices: 2

Penalty amount: $73,968

Provision contravened: Electricity Industry Act 2000, Section 40SE, Section 23A

Obligation contravened: AGL allegedly arranged for the wrongful disconnection of a customer who had arrears less than the $300 threshold, and allegedly failed to report the wrongful disconnection to the commission within the prescribed reporting timeframe.

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1st Energy's banned door-to-door energy retail sales activities enforceable undertaking 2023

Number of notices: 1

Penalty amount: $36,348

Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5A.5.1(a)

Obligation contravened: In circumstances where Jemena was required to record a life support customer's details in a register of life support customers and residents, Jemena allegedly failed to give the customer's details to the relevant retailer within one day after receiving the information 

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Number of notices: 30

Penalty amount: $310,680

Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5.5.1(a)

Obligation contravened: Jemena allegedly failed to provide at least 4 business days' written notice to non-life support customers of a planned power interruption

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Number of notices: 1

Penalty amount: $10,356

Provision contravened: Distribution Code of Practice (Version 14), clause 5.5.1(b)

Obligation contravened: Jemena allegedly failed to provide at least 4 business days' written notice of a planned power interruption to a customer registered with Jemena as requiring life support equipment

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Number of notices: 11

Penalty amount: $401,736

Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5A.3.1(d)

Obligation contravened: On 11 occasions, after being provided with relevant information by a small customer, Jemena allegedly failed to notify the relevant retailer that a person residing or intending to reside at a customer's premises required life support equipment and the date from which the life support equipment was required

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Number of notices: 1

Penalty amount: $36,348

Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5A.3.1(c)

Obligation contravened: Jemena allegedly failed to provide relevant information to a small customer within five business days after being advised that a life support resident resides, or is intending to reside, at the small customer's premises

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South East Water family violence protection enforceable undertaking 

Number of notices: 3

Penalty amount: $30,531

Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5.5.1(a)

Obligation contravened: AusNet allegedly failed to provide at least 4 business days' written notice to three non-life support customers of a planned power interruption that took place between 8.44am and 12.04pm on 1 June 2022 

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Number of notices: 1

Penalty amount: $10,177

Provision contravened: Electricity Distribution Code of Practice (Version 14), clause 5.5.1(b)

Obligation contravened: AusNet allegedly failed to provide at least 4 business days' written notice to a customer registered with AusNet as requiring life support equipment of a planned power interruption that took place between 8.44am and 12.04pm on 1 June 2022 

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Momentum Energy wrongful disconnection enforceable undertaking 

Number of notices: 6

Penalty amount: $91,596

Civil penalty requirement contravened: Energy Retail Code of Practice, clause 91(1) 

Obligation contravened: Alinta Energy allegedly imposed a condition requiring customers to speak to a financial counsellor before giving access to payment difficulty assistance 

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