Register of enforcement action
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| Enforcement action | Person or company | Sector | Date | Further information |
|---|---|---|---|---|
| Penalty notice/s | Click Energy (ACN 116 567 492) | Energy retail | 15 Jun 2021 | Number of notices: 32 Penalty amount: $640,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Click Energy allegedly transferred small retail customer energy accounts without obtaining the explicit informed consent of the relevant customers |
| Penalty notice/s | Powershop Australia Pty Ltd (ACN 154 914 075) | Energy retail | 19 Apr 2021 | Number of notices: 15 Penalty amount: $300,000 Provision contravened: Electricity Industry Act 2000, section 23C(1) Obligation contravened: Powershop Australia allegedly failed to offer to sell electricity to renewable energy customers at the same tariffs that it offered to non-renewable energy customers |
| Penalty notice/s | Alinta Energy Retail Sales Pty Ltd (ACN 149 658 300) | Energy retail | 02 Feb 2021 | Number of notices: 75 Penalty amount: $1,125,000 Provision contravened: Energy Retail Code, clause 91(1) Obligation contravened: Alinta Energy allegedly required customers to provide personal or financial information as a condition of accessing payment difficulty assistance |
| Penalty notice/s | AGL Sales Pty Ltd (ABN 88 090 538 337) | Energy retail | 31 Jul 2020 | Number of notices: 30 Penalty amount: $450,000 Provision contravened: Energy Retail Code, clause 30(2)(c) Obligation contravened: AGL Sales allegedly failed to provide bills containing proper details of amounts undercharged that it sought to recover from small retail customers |
| Penalty notice/s | Amaysim Energy Pty Ltd (ABN 41 116 567 492) | Energy retail | 16 Apr 2020 | Number of notices: 30 Penalty amount: $600,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Amaysim Energy allegedly transferred small customer energy accounts without obtaining the explicit informed consent of the relevant customers |
| Penalty notice/s | Alinta Energy Retail Sales Pty Ltd (ACN 149 658 300) | Energy retail | 13 Mar 2020 | Number of notices: 14 Penalty amount: $280,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Alinta Energy allegedly transferred small customer energy accounts without obtaining the explicit informed consent of the relevant customers |
| Penalty notice/s | Ipower 2 Pty Limited (ACN 070 374 293) & Ipower Pty Limited (ACN 111 267 228) (trading as Simply Energy) | Energy retail | 13 Dec 2019 | Number of notices: 15 Penalty amount: $300,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Simply Energy allegedly transferred small customer energy accounts without obtaining the explicit informed consent of the relevant customers |
| Penalty notice/s | Momentum Energy Pty Ltd (ACN 100 569 159) | Energy retail | 11 Nov 2019 | Number of notices: 60 Penalty amount: $900,000 Provision contravened: Energy Retail Code, clause 31(1) Obligation contravened: Momentum Energy allegedly overcharged customers by failing to apply concessions to their bills, and subsequently failed to notify the customers about the overcharged amounts in a timely way |
| Enforceable undertaking | Momentum Energy Pty Ltd (ACN 100 569 159) | Energy retail | 22 Oct 2019 | |
| Enforceable undertaking | Momentum Energy Pty Ltd (ACN 100 569 159) | Energy retail | 14 Oct 2019 | Momentum Energy disconnection warning notice enforceable undertaking |
| Penalty notice/s | CitiPower Pty Ltd (ACN 064 651 056) | Energy distribution | 26 Jun 2019 | Number of notices: 3 Penalty amount: $30,000 Provision contravened: Electricity Distribution Code, clause 5.5.1 Obligation contravened: CitiPower allegedly failed to provide customers four business days' notice about planned power outages |
| Penalty notice/s | Powercor Australia Ltd (ACN 064 651 109) | Energy distribution | 19 Jun 2019 | Number of notices: 3 Penalty amount: $30,000 Provision contravened: Electricity Distribution Code, clause 5.5.1 Obligation contravened: Powercor allegedly failed to provide customers four business days' notice before cutting off the customers' power to conduct planned power outages |
| Penalty notice/s | Jemena Electricity Networks (Vic) Ltd (ACN 064 651 083) | Energy distribution | 28 May 2019 | Number of notices: 5 Penalty amount: $50,000 Provision contravened: Electricity Distribution Code, clause 5.5.1 Obligation contravened: Jemena allegedly failed to provide customers four business days' notice about a planned power outage |
| Penalty notice/s | AusNet Electricity Services Pty Ltd (ACN 064 651 118) | Energy distribution | 16 May 2019 | Number of notices: 15 Penalty amount: $150,000 Provision contravened: Electricity Distribution Code, clause 5.5.1 Obligation contravened: AusNet allegedly failed to provide customers four business days' notice about a planned power outage |
| Penalty notice/s | United Energy Distribution Pty Ltd (ABN 70 064 651 029) | Energy distribution | 15 May 2019 | Number of notices: 9 Penalty amount: $90,000 Provision contravened: Electricity Distribution Code, clause 5.5.1 Obligation contravened: United Energy allegedly failed to provide customers four business days' notice about a planned power outage |
| Penalty notice/s | 1st Energy Pty Ltd (ABN 71 604 999 706) | Energy retail | 14 May 2019 | Number of notices: 1 Penalty amount: $20,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: 1st Energy allegedly failed to obtain the explicit informed consent of a small retail customer before arranging to transfer the customer to 1st Energy |
| Penalty notice/s | Ipower 2 Pty Limited (ACN 070 374 293) & Ipower Pty Limited (ACN 111 267 228) (trading as Simply Energy) | Energy retail | 09 Nov 2018 | Number of notices: 1 Penalty amount: $20,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Simply Energy allegedly failed to obtain the explicit informed consent of a small retail customer before arranging to transfer the customer to Simply Energy |
| Penalty notice/s | Alinta Energy Retail Sales Pty Ltd (ACN 149 658 300) | Energy retail | 01 Aug 2018 | Number of notices: 15 Penalty amount: $300,000 Provision contravened: Energy Retail Code, clause 57(1) Obligation contravened: Alinta Energy allegedly failed to obtain explicit informed consent from relevant small customers before transferring those customers to Alinta Energy |
| Enforceable undertaking | Australian Power and Gas Pty Limited (ABN 26 118 609 813) and AGL Sales Pty Ltd (ABN 99 086 014 986) | Energy retail | 27 Aug 2015 | Australian Power and Gas and AGL disconnection warning notice enforceable undertaking |
| Enforceable undertaking | AusNet Electricity Services Pty Ltd (ACN 064 651 118) | Energy distribution | 06 Jul 2015 |