Unbooked taxi fares and non-cash payment surcharge review 2024

We are reviewing the maximum unbooked taxi fares that begin in the metro and urban zones, which covers most of Melbourne, Dandenong, Frankston, Ballarat, Bendigo, Geelong and the Mornington Peninsula.

We are also reviewing the current maximum non-cash payment surcharges for taxi services in Victoria. The surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, such as credit and debit cards or Cabcharge.

We are required to review our determinations on the maximum unbooked taxi fares and maximum non-cash payment surcharge every two years.

We are reviewing stakeholder feedback

We released a consultation paper on 31 October 2023. Consultation was open until 15 December 2023. Stakeholders were invited to make submissions via Engage Victoria.

We received 14 submissions, including 6 confidential submissions. The submissions included feedback on:

• our proposed approach to setting unbooked taxi fares
• industry and market developments
• new payment technologies
• the structure of taxi non-cash payment surcharges
• benchmarking surcharges

We will consider all feedback in our draft decision.

See our Submissions Policy for how we approach anonymous and confidential submissions.

Read our consultation paper

We consulted on our unbooked taxi fare and non-cash payment surcharge review mostly via Engage Victoria. We received 14 submissions, including 6 confidential submissions. We will consider all feedback in our draft decision.